| Post Name | Customer Service Executive |
| Date | September 16, 2023 |
| Short Info. | Nykaa is inviting applications for the position of Customer Service Executive Here you are given complete information about the job. Must read the complete article for complete information. |
Nykaa Recruitment 2023 Overview
| Company Name | Nykaa |
| Post Name | Customer Service Executive |
| Job Type | Full Time Job |
| Experience | Freshers |
| Function/Business Area | E-commerce Cosmetics Retail |
| Location | Haryana |
| Category | sales |
| Official Website | Nykaa |
| Salary | Upto 3.0LPA + Incentives |
About Nykaa Company
Nykaa is an Indian e-commerce company headquartered in Mumbai. It sells beauty, wellness and fashion products through its website, mobile app, and over 100 physical stores. In 2020, it became the first Indian unicorn startup headed by a woman.
Why You Should Join
Nykaa is one of the key players in the cosmetic industry, which boasts of its wide range of beauty, fashion and wellness products that it makes available to both physical and digital customers. Besides, with its foray into the men’s and women’s innerwear segment, by launching Nykd and GLOOT, Nykaa is planning to earn a big name in the personal care space too!
Job Responsibilities :
1. Answer general customer inquiries thought calls, chat, emails until inquiry is closed.
2. Review orders on a daily basis for possible store assignment issues for fulfilment, address issues.
3. Investigate customer concerns about product depictions online, such as inaccurate images or product descriptions and making corrections as needed.
4. Manage customer accounts including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received.
5. Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc.
6. Aggregate and report on customer service trends quarterly to sales, technology, design, and merchandising.
7. Work with Operations to address and resolve store issues.
Education Requirement
-
Graduates
Skills Requirement
-
Excellent communications Skills
- Minimum 1 Year handling calls.
Location
Haryana
How To Apply For a Nykaa Customer Service Executive
- To begin, click the Apply Now button given below.
- You can now access the official website.
- Read the official announcement for further information.
- Select the Apply Online button, then accurately complete the Job Post Application Form by
entering all the required information. - You press the final submission button at this point and wait.
- On your screen, your application form will display.