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Dream11 Job Recruitment 2023 – Senior Manager – Customer Care Posts – Dream 11 Careers

Post Name Senior Manager – Customer Care
Date September 16, 2023
Short Info. Dream11 is inviting applications for the position of Senior Manager – Customer Care
 Here you are given complete information about the job. Must read the complete
article for complete information.

Dream11 Recruitment 2023 Overview

Company Name Dream11
Post Name Senior Manager – Customer Care
Job Type Full Time Job
Experience Freshers
Function/Business Area Fantasy sports
Location Mumbai
Category sales
Official Website Dream11
Salary Upto 4.0LPA + Incentives

About Dream11 Company

Dream11 is an Indian fantasy sports platform that allows users to play fantasy cricket, hockey, football, kabaddi, handball, basketball, volleyball, rugby, futsal, American football and baseball. In April 2019, Dream11 became the first Indian fantasy sport company to become a unicorn.

Why You Should Join

On Dream11, you can create your fantasy cricket team for a real-life match and compete with other players for big prizes. Remember, there are cash prizes for every match, so you create your fantasy teams and win real money every day.

  • Developing and implementing quality assurance strategies and processes to ensure product and service excellence, improve customer satisfaction and retention
  • Lead cross-functional teams that monitor customer feedback to identify areas for quality improvement and implement corrective actions
  • Collaborate with product development teams to integrate quality checkpoints throughout the product lifecycle
  • Conduct regular audits and reviews to ensure adherence to quality standards and regulatory requirements across internal and external vendors
  • Evaluate vendor performance and strongly manage vendor relationships to ensure optimal quality standards & compliance
  • Lead vendor selection processes, assessing potential partners for compatibility and alignment with organizational goals
  • Provide leadership, mentorship, and guidance to the quality assurance, customer success, and vendor management teams

Education Requirement

  • Graduates or Post Graduates with2-4 of experience in the sales domain or freshers

Skills Requirement

  • 8+ years of experience in managing customer care operations while leading a minimum team of 4 members
  • Expertise in working with CRM tools like Zendesk, Freshdesk, Jira, etc.
  • Experience in a tech product organization
  • Openness towards working across shifts

    Location

Mumbai, Maharashtra

How To Apply For a Dream11 Senior Manager – Customer Care

  1. To begin, click the Apply Now button given below.
  2. You can now access the official website.
  3. Read the official announcement for further information.
  4. Select the Apply Online button, then accurately complete the Job Post Application Form by
    entering all the required information.
  5. You press the final submission button at this point and wait.
  6. On your screen, your application form will display.

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