| Post Name | Advisor |
| Date | September 13, 2023 |
| Short Info. | PhonePe is inviting applications for the position of Advisor Here you are given complete information about the job. Must read the complete article for complete information. |
PhonePe Recruitment 2023 Overview
| Company Name | PhonePe |
| Post Name | Advisor |
| Job Type | Full Time Job |
| Experience | Freshers |
| Function/Business Area | Digital payments & Financial services |
| Location | Bengaluru |
| Category | sales |
| Official Website | PhonePe |
| Salary | Upto 3.0LPA + Incentives |
About PhonePe Company
PhonePe is India’s leading digital payments platform with over 400 million+ registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with.
Why You Should Join
We are looking for specialists for the Assisted Buying, Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter through the insurance purchase journey and you will continuously look for outstanding and exciting ways to improve their experience. In this role, you will provide support to ensure that customers are addressed about any queries for the insurance products & have seamless purchase experience. You will play a crucial role to understand the voice of the customer and help us by flagging key experience drivers for larger impact
- Act with integrity & think customer-first in every interaction
- Handle basic PhonePe’s insurance and transaction related queries and convert queries into business.
- Ability to flex between phone & data channels
- Need to be attentive to customer needs and Suggest suitable products as per customer needs keeping customer experience in mind.
- Achieve month on month input and output matrix as assigned by the supervisors.
- Follow specified process guidelines to bring about resolution
- Build customer trust through their interaction
- Ability to meet hourly & daily productivity goals
- Leverage internal processes and resources to drive resolution
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Recommend process improvements
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest
Education Requirement
- Graduation (10+2+3) is Mandatory
Skills Requirement
- Have excellent written and verbal communications in English & Hindi
- 0 – 2 years of work experience in insurance advisory/sales roles
- Have good learnability
- Be an active listener and deal well with objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritize, and manage time effectively
Location
Bengaluru, Karnataka
How To Apply For a PhonePe Advisor
- To begin, click the Apply Now button given below.
- You can now access the official website.
- Read the official announcement for further information.
- Select the Apply Online button, then accurately complete the Job Post Application Form by
entering all the required information. - You press the final submission button at this point and wait.
- On your screen, your application form will display.