| Post Name | Customer Support and Lead Generation |
| Date | Mar 19 ,2024 |
| Short Info. | Route 2 Shine Pvt. Ltd. is inviting applications for the position of Customer Support and Lead Generation Here you are given complete information about the job. Must read the complete article for complete information. |
Route 2 Shine Recruitment 2024 Overview
| Company Name | Route 2 Shine Pvt. Ltd. |
| Post Name | Customer Support and Lead Generation |
| Job Type | Full Time Job |
| Experience | Fresher/ Entry (0-2 years) |
| Function/Business Area | Customer Support |
| Location | Noida |
| Category | Sales/Marketing |
| Salary | INR 10,000 to 18,000 |
About Route 2 Shine Pvt. Ltd. Company
Established in 2019, ROUTE 2 SHINE aims to lead contact center services nationwide. Providing top-notch services and stability, we prioritize client satisfaction. Our focus is on delivering measurable business outcomes through process expertise and software capabilities. Committed to excellence, we strive to offer the finest contact center and digital marketing solutions, aspiring to become India’s premier ITES company. With a vision to excel in our segment, we work tirelessly to meet and exceed client expectations, ensuring unparalleled service delivery and fostering long-term partnerships. ROUTE 2 SHINE: Where excellence meets innovation in contact center and digital marketing solutions.
Job Description
- Create new business opportunities by building trust and contacts with clients.
- Provide a brief about the product, features, and benefits to customers.
Responsibilities:
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- Engage with potential clients to generate leads and expand the customer base.
- Provide prompt and courteous assistance to customers via various communication channels, including phone calls, emails, and chat.
- Understand customer needs and queries, and effectively communicate product features, benefits, and pricing.
- Proactively follow up with leads to nurture relationships and convert them into sales opportunities.
- Maintain accurate records of interactions and update customer information in the database.
- Collaborate with sales and marketing teams to develop strategies for lead generation and customer retention.
- Participate in training sessions to stay updated on product knowledge, sales techniques, and industry trends.
- Achieve and exceed targets for lead generation, customer satisfaction, and sales conversion.
- Contribute to continuous improvement initiatives by providing feedback on processes and customer experiences.
Basic Qualifications/ Requirements:
- High school diploma or equivalent; bachelor’s degree preferred.
- Proven experience in customer support, sales, or lead generation roles.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to build rapport with customers.
- Demonstrated ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in using CRM software and other customer support tools.
- Willingness to learn and adapt to new technologies and processes.
- Self-motivated and target-driven, with a passion for exceeding goals and driving results.
How To Apply
Interested candidates can directly walk-in for an interview at our office located at: First Floor, D 41, Sector 59, Noida. Alternatively, you can email your resume to HR@ROUTE2SHINE.COM.