| Post Name | Customer Support Executive |
| Date | Feb 14 , 2024 |
| Short Info. | Cogent is inviting applications for the position of Customer Support Executive Here you are given complete information about the job. Must read the complete article for complete information. |
Cogent IT Solutions Pvt. Ltd Recruitment 2024 Overview
| Company Name | Cogent IT |
| Post Name | Customer Support Executive |
| Job Type | Full Time Job |
| Experience | Fresher/ Entry (0-2 years) |
| Function/Business Area | Customer Oriented Business Solutions |
| Location | Noida |
| Category | Customer Support Executive |
| Official Website | Cogent IT |
| Salary | Upto 3.5 LPA + Incentives |
About Cogent IT Solutions Pvt. Ltd Company
Cogent is an Indian CXM solutions provider facilitating businesses and brands to redefine their customer experience management in the digital age. Since 2004, we continue to deliver industry-specific results and an approach that strengthens customer relations and differentiates you from your competitors. We design and administer customer experience through digital solutions such as automation, analytics and AI/ML-based solutions.
Job Details
We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance.
Why You Should Join
* Managing a team of representatives offering customer support.
* Overseeing the customer service process.
* Resolving customer complaints brought to your attention.
* Creating policies and procedures.
* Planning the training and standardization of service delivery.
* Selecting and hiring new staff.
* Monitoring the work of individual representatives and of the team.
* Conducting quality assurance surveys with customers and providing feedback to the staff.
* Possessing excellent product knowledge to enhance customer support.
* Maintaining a pleasant working environment for your team
Education Requirement
12th Pass / Graduate
Skills Requirement
These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.
Direct walk In address -2nd floor, A 126, Sector 63 Rd, A Block, Sector 63, Noida, Uttar Pradesh 201301