| Post Name | Senior Manager – Customer Care |
| Date | September 16, 2023 |
| Short Info. | Dream11 is inviting applications for the position of Senior Manager – Customer Care Here you are given complete information about the job. Must read the complete article for complete information. |
Dream11 Recruitment 2023 Overview
| Company Name | Dream11 |
| Post Name | Senior Manager – Customer Care |
| Job Type | Full Time Job |
| Experience | Freshers |
| Function/Business Area | Fantasy sports |
| Location | Mumbai |
| Category | sales |
| Official Website | Dream11 |
| Salary | Upto 4.0LPA + Incentives |
About Dream11 Company
Dream11 is an Indian fantasy sports platform that allows users to play fantasy cricket, hockey, football, kabaddi, handball, basketball, volleyball, rugby, futsal, American football and baseball. In April 2019, Dream11 became the first Indian fantasy sport company to become a unicorn.
Why You Should Join
On Dream11, you can create your fantasy cricket team for a real-life match and compete with other players for big prizes. Remember, there are cash prizes for every match, so you create your fantasy teams and win real money every day.
- Developing and implementing quality assurance strategies and processes to ensure product and service excellence, improve customer satisfaction and retention
- Lead cross-functional teams that monitor customer feedback to identify areas for quality improvement and implement corrective actions
- Collaborate with product development teams to integrate quality checkpoints throughout the product lifecycle
- Conduct regular audits and reviews to ensure adherence to quality standards and regulatory requirements across internal and external vendors
- Evaluate vendor performance and strongly manage vendor relationships to ensure optimal quality standards & compliance
- Lead vendor selection processes, assessing potential partners for compatibility and alignment with organizational goals
- Provide leadership, mentorship, and guidance to the quality assurance, customer success, and vendor management teams
Education Requirement
-
Graduates or Post Graduates with2-4 of experience in the sales domain or freshers
Skills Requirement
- 8+ years of experience in managing customer care operations while leading a minimum team of 4 members
- Expertise in working with CRM tools like Zendesk, Freshdesk, Jira, etc.
- Experience in a tech product organization
- Openness towards working across shifts
Location
Mumbai, Maharashtra
How To Apply For a Dream11 Senior Manager – Customer Care
- To begin, click the Apply Now button given below.
- You can now access the official website.
- Read the official announcement for further information.
- Select the Apply Online button, then accurately complete the Job Post Application Form by
entering all the required information. - You press the final submission button at this point and wait.
- On your screen, your application form will display.