Work from home with Amazon Customer Service

Role: Virtual Customer Service Associate
Job Type: Seasonal (Contractual)

Role: Virtual Customer Service Associate

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers

What strengths will you bring?

•     Hard-working, articulate, and detail-oriented
•     Friendly and customer-focused in every situation
•     Ability to learn quickly and embrace change
•     Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

• Medical insurance
• Pension plan
• Internet allowance
• Lifestyle benefits and retail discounts through our Amazon Extras program
• Expert training and ongoing opportunities to learn more and develop your skills.

Key Responsibilities:

• Respond to customer inquiries with accuracy and empathy, addressing issues and providing solutions promptly.
• Assist customers with order status, returns, refunds, and product inquiries.
• Utilize Amazon’s tools and resources to effectively resolve customer concerns.
• Maintain a high level of professionalism and courtesy in all interactions.
• Document customer interactions and feedback to improve service quality.
• Collaborate with team members and participate in training sessions to enhance skills and knowledge.
• Stay updated on product information, promotions, and policies to provide accurate assistance.

Apply Now