| Post Name | AO/CS |
| Date | Sep 13 , 2024 |
| Short Info. | Indigo is inviting applications for the Airport operations and Customer Services Here you are given complete information about the job. Must read the complete article for complete information. |
Indigo Recruitment 2024 Overview
| Company Name | Indigo |
| Post Name | Airport operations and Customer Services |
| Job Type | Full Time Job |
| Experience | Fresher/ Entry (0-3 years) |
| Function/Business Area | Airlines |
| Location | Multiple Locations |
| Category | Airlines |
| Official Website | Indigo |
| Salary | Upto 3.0LPA + Overtime |
Job Description:
IndiGo Airlines is inviting applications for the role of Airport Operations/Customer Service (AO/CS) Executive at our Vijayawada, Rajahmundry, and Tirupati locations. We are looking for dynamic and motivated individuals who are passionate about providing exceptional customer service and ensuring smooth airport operations.
Key Responsibilities:
- Customer Service:
- Provide outstanding service to passengers at the check-in counters, boarding gates, and arrival areas.
- Assist passengers with queries, ticketing, baggage handling, and any other needs they may have.
- Resolve customer complaints and issues in a professional and efficient manner.
- Ensure passengers have a pleasant travel experience from check-in to boarding.
- Airport Operations:
- Oversee the check-in process, ensuring timely and accurate processing of passengers and their baggage.
- Coordinate with ground handling staff and other departments to ensure smooth operational flow.
- Monitor flight schedules, boarding processes, and gate management.
- Assist in the handling of any irregular operations or emergencies as required.
- Compliance & Safety:
- Adhere to all safety and security regulations and procedures.
- Ensure compliance with airline policies and industry standards.
- Conduct necessary checks and verifications to maintain operational efficiency.
- Documentation & Reporting:
- Prepare and maintain accurate records and reports related to daily operations, passenger feedback, and any incidents.
- Provide regular updates to the supervisory team on operational status and any issues encountered.
Eligibility Criteria:
- Educational Qualification: Graduates from a recognized board or university as determined by IndiGo.
- Experience: Prior experience in customer service or airport operations is preferred but not mandatory.
- If at any stage prior to or during the Employment of Candidate, it is found that the requisite qualification is not completed from a Recognized Board or University as determined by IndiGo, such candidate’s Offer for Employment or Employment is liable to be withdrawn or terminated.
- Desired Skills: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.
- Airport Operations Experience Preferred.
- No Visible Tattoo marks/ body art
- Age: Up to 27 Years
- Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused approach.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- Proficiency in basic computer operations and familiarity with airport systems is advantageous.
Walk-in Drive Details:
- Date: 16th September 2024
Application Process:
- Candidates are requested to bring a copy of their resume, recent passport-sized photographs, and any relevant certificates.
- Dress code: Smart casual or business attire.
Additional Information:
- Selected candidates will be required to undergo a training program.
- IndiGo Airlines is an equal opportunity employer and encourages applications from all qualified individuals.
Reporting Time – 8:30 AM-09:30 AM
Venue – Hotel Park N – 52-1-8-10F Main Road Near NTR Health University, NTR Colony, Vijayawada, Andhra Pradesh 520008.
Attire :- Well Groomed, must be in Formal and clean shaved.
CVs will be collected till 0930 AM only
Interviewed Candidates can reapply after 6 months
Kindly check the eligibility criteria before appearing for the Interview.
Mandatory Documents to be Carried : (In-case we fail to carry these documents, we shall not be in a position to conduct your interview)
- CV / Resume ( with Photo)
- Aadhar Card – Date of birth should be completely mentioned.
- Pan Card – In case of Minor Pan Card, acknowledgment of Major Pan Card is mandatory.
- Photocopy of 10th / 12th / Graduation Certificate (Provisional Certificate / consolidated marksheet shall be considered)
- 2 passport size photographs.
- Valid Passport – Issue Date should be from 2021 / Police verification Certficate.
- For Experience resigned Candidates :- Relieving letter, Experience letter, AEP surrender copy and AVSEC.
Please Note –
IndiGo does not charge any money for interviews or recruitment. All communication related to offer letters will be sent from official IndiGo email IDs only. (For example: name@goIndigo.in)