Post Name | Technical Support Associate |
Date | Oct 29 ,2024 |
Short Info. | Tech Mahindra is excited to announce a walk-in drive for the position of Technical Support Associate in Noida. This is a fantastic opportunity for both freshers and experienced candidates looking to build a career. |
Tech Mahindra Recruitment 2024 Overview
Company Name | Tech Mahindra |
Post Name | Technical Support Associate |
Job Type | Full Time Job |
Experience | Open to Freshers and Experienced Candidates |
Function/Business Area | Technical Support Associate |
Location | Noida |
Category | BPO/Customer Support |
Salary | 3-5 Lacs P.A. |
Job Overview:
Tech Mahindra is hiring enthusiastic and tech-savvy Technical Support Associates to join our team in Noida. This is an entry-level position, ideal for freshers who are passionate about providing excellent customer support and troubleshooting technical issues. If you have completed your 12th and are looking to start your career in the IT and customer support field, this role is for you.
Key Responsibilities:
- Provide technical support and assistance to customers via phone, email, or chat.
- Troubleshoot hardware and software issues, including network connectivity problems.
- Resolve customer queries and technical issues in a timely and effective manner.
- Document and log technical issues, solutions, and customer interactions in the company’s CRM system.
- Escalate unresolved issues to higher-level support or relevant departments as needed.
- Provide step-by-step instructions and guidance to customers for resolving their technical problems.
- Maintain up-to-date knowledge of company products, services, and policies.
- Ensure a high level of customer satisfaction through excellent service.
Qualifications:
- 12th Pass (any stream).
- Freshers are encouraged to apply; no prior technical support experience required.
- Basic understanding of computers, software, and networking.
- Excellent communication skills in English (both verbal and written).
- Strong problem-solving skills and the ability to handle technical issues calmly.
- Customer-focused with good listening skills.
- Ability to work in a fast-paced environment and meet service targets.
Salary & Benefits:
- Salary Range: ₹3,00,000 to ₹5,00,000 per annum.
- Performance-based incentives and bonuses.
- Opportunity to work with a leading IT services company.
- Comprehensive training and development programs.
- Employee benefits such as health insurance, paid time off, and more.
Why Join Tech Mahindra:
- Be part of a globally recognized IT services company.
- Gain hands-on experience in technical support and customer service.
- Opportunities for career growth and advancement in the IT industry.
- Supportive work environment with opportunities to enhance technical skills.
How to Apply:
Interested candidates can apply by sending their resumes at Mail – AR00824296@TECHMAHINDRA.COM