| Post Name | Assistant Manager – Business Support Operations |
| Date | October 23, 2023 |
| Short Info. | Tata Communications is inviting applications for the position of Assistant Manager – Business Support Operations Here you are given complete information about the job. Must read the complete article for complete information. |
Tata Communications Recruitment 2023 Overview
| Company Name | Tata Communications |
| Post Name | Assistant Manager – Business Support Operations |
| Job Type | Full Time Job |
| Experience | Fresher/ Entry (0-2 years) |
| Function/Business Area | Technology Company |
| Location | Pune |
| Category | Customer Service |
| Official Website | Tata Communications |
| Salary | Upto 3.0LPA + Incentives |
About Tata Communications Company
Tata Communications is a global communications and digital infrastructure company based in India. The company is part of the Tata Group, which is one of India’s largest and most respected conglomerates. Tata Communications provides a wide range of telecommunications and technology services to businesses and individuals around the world. An overview of Tata Communications is as follows.
About The Role
Responsibilities:
Manage the COF (Customer Order Form) creation and order fulfillment process from order request initiation to revenue recognition.
Manage all escalations by parties involved in the process.
Assign a countersign to all customer contracts and ensure that customer inventory is maintained.
Work with the billing team to ensure invoices are created correctly and revenue is recognized in a timely manner.
Work with debt collection agencies and customers to resolve credit disputes.
Identify options to reduce the credit provided to customers.
Prepare information for internal auditors, external auditors, and tax teams as required to ensure SOX compliance processes are followed.
Education Requirement
- Graduation (Any Degree)
Skills Requirement
Good knowledge of sales processes and knowledge of both L20 and O2C journeys.
Hands-on experience with all deployment/ordering tools such as SFDC, REPC, Metasolv, Optimus.
Extensive knowledge and hands-on experience with enterprise products such as GVPN, IZO, security services, video connectivity, and hosting/cloud services.
His experience in handling multiple CFT interactions will be an added value.
Ability to deal with internal and external stakeholders.
Strong analytical, logical thinking, and organizational skills are essential.
Excellent verbal and written communication skills are essential.
Ability to establish and maintain effective working relationships with internal and external staff at all levels (leaders, executives, customers, suppliers, agencies, etc.).
Location
Pune, Maharashtra
How To Apply For a Tata Communications Assistant Manager – Business Support Operations
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