Shoppers Stop Job Vacancy 2023 For Customer Care Associate Posts Apply Online

Shoppers Stop Recruitment 2023 Overview

About Shoppers Stop Company

Shoppers Stop is an Indian department store chain owned by K Raheja Corp. His 86 stores in 40 cities in India offer clothing, accessories, handbags, shoes, Jewellery, fragrances, cosmetics, health and beauty products, home furnishings and other decorative items.

Why You Should Join

Responsibilities:

• Customer service representatives at Shoppers Stop, a leading retail company, play a critical role in ensuring excellent customer service and customer satisfaction. They are the front-line representatives who interact directly with customers and address their concerns. Typical job duties for a Customer Service Representative at Shoppers Stop include:

  1. Customer Support:
  Assist customers, answer questions, and provide product information and recommendations.
  2. Complaint Handling:
  Handles and resolves customer complaints, concerns, or issues in a professional and timely manner with the goal of ensuring customer satisfaction.
  3. Order Management:
  Manage customer orders, track their status, and ensure accurate and timely processing and delivery.
  4. Returns and Exchanges:
  facilitates returns, exchanges, and refunds in accordance with Company policies and procedures.
  5. Product Knowledge:
  Stay informed about product offerings, features, promotions, and pricing to effectively support your customers.
  6. Store Policies and Procedures:
  Understands and follows store policies and procedures to ensure consistent customer service.
  7． Sales Support:
  Supports the sales team by assisting with product selection, suggesting alternatives, and upselling or cross-selling products.

Location

Mumbai, Maharashtra

How To Apply For a Shoppers Stop Customer Care Associate

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