| Post Name | Phone Banking Officer |
| Date | Jan 01 , 2024 |
| Short Info. | ICICI Bank is inviting applications for the position of Phone Banking Officer Here you are given complete information about the job. Must read the complete article for complete information. |
ICICI Bank Recruitment 2023 Overview
| Company Name | ICICI Bank |
| Post Name | Phone Banking Officer |
| Job Type | Full Time Job |
| Experience | Fresher/ Entry (0-2 years) |
| Function/Business Area | Financial services |
| Location | Indore |
| Category | Customer Service |
| Official Website | ICICI Bank |
| Salary | Upto 3.0LPA + Incentives |
About ICICI Bank Company
ICICI Bank was originally established in 1994 as a subsidiary of the Industrial Credit and Investment Corporation of India (ICICI), which was set up in 1955 as a joint initiative by the World Bank, the Indian government, and Indian industry to promote industrial development in the country.
About the role:
As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need. Phone banking officer is responsible for resolving customer queries over the phone on a day-to-day bases providing efficient service, providing customers with relevant products and service information and cross-selling various banking products to our existing customers over the phone. To do so, it is imperative to develop a thorough understanding of the customer””s profile, demographics, banking behaviour and portfolio. Hence, this role will also require you to have a flair for identifying sales opportunities and driving revenue, while keeping NPS at the core of your engagement
Key Responsibilities:
Query Resolution
Handling and resolving customer complaints over the phone in a timely manner
Customized Solution Offering
Providing customers with relevant products and services to help with their suitable needs.
Behold our values
Build products that are fair to the customer and fair to the bank
Providing 360 degree banking
Offer products based on customer needs while collaborating with other teams in the bank for suitable product offerings
Training
Support bank broad training efforts to improve staff knowledge as well as continuously enhance referral results and cross selling
Adherence to compliance
Being compliant with information security norms and quality process norms
Education Requirement
Graduate
Good Communication
Strong communication (both oral and written) and negotiation skills and ability to articulate own point of view
Customer Service Skills
Making a customer feel valued by actively listening to customer grievances
Synergize with Team
Willingness to work with various teams for on-ground support and deliver enablers as required
Proactivity
Address customer concerns by providing a viable solution
Location
Indore
How To Apply For a ICICI Bank Phone Banking Officer Posts
To start, click the Apply Currently button given underneath.
You can now get to the authority site.
Peruse the authority declaration for additional data.
Select the Apply Online button, then precisely complete the Work Post Application Structure by entering all the expected data.
You press the last accommodation button right now and pause.
On your screen, your application structure will show.