| Post Name | Virtual Customer Service Role |
| Date | May 04 , 2024 |
| Short Info. | Amazon. is inviting applications for the position of Virtual Customer Service Role Here you are given complete information about the job. Must read the complete article for complete information. |
Amazon Recruitment 2024 Overview
| Company Name | Amazon |
| Post Name | Virtual Customer Service Role |
| Job Type | Full-Time (Seasonal role for 12 months) |
| Experience | Fresher/ Entry (0-2 years) |
| Function/Business Area | E-Commerce |
| Location | Multiple Location |
| Category | Customer services |
| Salary | ₹3-4 Lacs P.A. |
About Amazon
Amazon, known as “Amzome,” is a global powerhouse in e-commerce, cloud computing, and digital streaming. Founded by Jeff Bezos in 1994, it evolved from a bookstore to a multifaceted conglomerate. Amazon’s success stems from its unwavering focus on customer obsession, innovation, and operational excellence. Offering a vast product range, expedited delivery via Amazon Prime, and leading cloud services through AWS, it revolutionizes industries worldwide. With ventures like Amazon Prime Video and Amazon Music, it dominates digital entertainment. Committed to sustainability and community, Amazon drives initiatives like The Climate Pledge and AmazonSmile. With its relentless pursuit of innovation, Amazon shapes the future of commerce and technology.
Job Description
Job Title: Amazon Virtual Customer Service Role – International Phones
Experience: 0 to 5 years
Locations: Chennai, Hyderabad, Rajasthan
Salary:
Chennai: INR 2.0-3.5 Lacs P.A.
Hyderabad: INR 2.25-4.25 Lacs P.A.
Rajasthan: INR 2.25-4.25 Lacs P.A.
Desired Candidate Profile:
Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
Candidate shouldn’t be pursuing any Regular Course.
Excellent English communication is Mandate.
Should be comfortable to work for Night Shifts and flexible shift/ week offs.
Freshers who are done with their academic/examination can also apply.
Compensation & Other Benefits:
Salary Base Pay: As per location.
Zeta Meal Card: INR 1100/month i.e. INR 13200/- PA.
Health insurance benefits up to INR 5.0 Lacs.
Night Shift Allowance: INR 150/shift.
Overtime Allowance as per business requirement.
5-day working week with 2 consecutive days off. (The off days change based on business requirement).
Pick-Drop Cab Facility (applicable for Work from Office).
Internet Allowance: INR 1250/month i.e. INR 15000/- PA. (Applicable for Work from Home).
Instructions for Applying and Completing Online Assessment:
To apply & complete the assessment, you will need a laptop/PC with Webcam and headphone with a good microphone.
Do not apply from a mobile phone or Tablet.
Assessment should be attempted in a disturbance-free closed environment with Stable internet connection (minimum 100Mbps).
Please do not take help during the assessment as the process is entirely recorded.
- Investigate and eliminate e-commerce risk as part of the Transaction Risk Management Team.
- Analyse complex transactions and authenticate customers with excellent problem-solving skills.
- Communicate effectively with department management, risk analysts, and third parties.
- Maintain productivity and quality assurance standards.
Responsibilities:
- Investigate Transactions: Analyze and investigate e-commerce transactions for potential risks and fraud.
- Authenticate Customers: Verify customer identities and validate transaction legitimacy.
- Communication: Collaborate with team members and stakeholders to resolve issues.
- Decision Making: Make independent decisions based on investigation outcomes.
- Productivity and Quality: Maintain high standards of productivity and quality assurance.
- Documentation: Record investigation findings accurately for reference.
- Compliance: Ensure adherence to company policies and regulatory requirements.
- Continuous Improvement: Identify areas for process enhancement and contribute to improvement initiatives.
How To Apply
- Click the “Apply Now” button below.
- Access the official website.
- Read the official job description for more details.
- Complete the Work Post Application Form accurately.
- Submit your application and await confirmation.
Apply Here