| Post Name | Phone Banking Officer |
| Date | November 30 , 2023 |
| Short Info. | ICICI Bank is inviting applications for the position of Phone Banking Officer Here you are given complete information about the job. Must read the complete article for complete information. |
ICICI Bank Recruitment 2023 Overview
| Company Name | ICICI Bank |
| Post Name | Phone Banking Officer |
| Job Type | Full Time Job |
| Experience | Fresher/ Entry (0-2 years) |
| Function/Business Area | Financial services |
| Location | Chennai |
| Category | Customer Service |
| Official Website | ICICI Bank |
| Salary | Upto 3.0LPA + Incentives |
About ICICI Bank Company
ICICI Bank was originally established in 1994 as a subsidiary of the Industrial Credit and Investment Corporation of India (ICICI), which was set up in 1955 as a joint initiative by the World Bank, the Indian government, and Indian industry to promote industrial development in the country.
About The Role
As a Telephone Banker, you will have the opportunity to engage with customers from all segments, facilitate their banking, and provide them with all the assistance they need to meet their banking, financial, and investment needs. The Phone Banking Associate routinely resolves customer inquiries over the phone, provides efficient service, provides relevant product and service information to customers, and sells a variety of banking products to existing customers over the phone. Take responsibility. To do this, a comprehensive understanding of customer profiles, demographics, banking behavior, and portfolios is essential. Therefore, this role also requires a talent for identifying sales opportunities and driving sales while keeping NPS at the center of your efforts.
Responsibilities:
Query Resolution
Handling and resolving customer complaints over the phone in a timely manner
Customized Solution Offering
Providing customers with relevant products and services to help with their suitable needs.
Behold our values
Build products that are fair to the customer and fair to the bank
Providing 360 degree banking
Offer products based on customer needs while collaborating with other teams in the bank for suitable product offerings
Training
Support bank broad training efforts to improve staff knowledge as well as continuously enhance referral results and cross selling
Adherence to compliance
Being compliant with information security norms and quality process norms
Education Requirement
Graduate
Skills Requirement
Strong communication (both oral and written) and negotiation skills and ability to articulate own point of view
Customer Service Skills
Making a customer feel valued by actively listening to customer grievances
Location
Chennai, Tamil Nadu
How To Apply For a ICICI Bank Phone Banking Officer Posts
To start, click the Apply Currently button given underneath.
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Peruse the authority declaration for additional data.
Select the Apply Online button, then precisely complete the Work Post Application Structure by entering all the expected data.
You press the last accommodation button right now and pause.
On your screen, your application structure will show.