Post Name | Email Support |
Date | Oct 25, 2024 |
Short Info. | HCL Technologies is inviting applications for the position of Email Support Here you are given complete information about the job. Must read the complete article for complete information. |
HCL Technologies Recruitment 2024 Overview
Company Name | HCL Technologies |
Post Name | Email Support |
Job Type | Full Time Job |
Experience | Freshers |
Function/Business Area | Information technology Consulting Outsourcing |
Location | Gurugram |
Category | Email Support |
Official Website | HCL Technologies |
Salary | Not Disclosed |
Job Overview:
HCL Technologies is seeking dedicated and detail-oriented Email Support Executives to join our customer service team. In this role, you will be responsible for handling customer queries, complaints, and requests via email, ensuring timely and accurate responses. This is a great opportunity for fresh graduates or postgraduates to start their career with a leading global IT services company.
Key Responsibilities:
- Respond to customer inquiries and concerns via email in a professional and timely manner.
- Troubleshoot and resolve customer issues related to products or services.
- Provide accurate information and updates to customers regarding their queries.
- Escalate unresolved issues to relevant departments or teams as required.
- Maintain a high level of customer satisfaction by delivering excellent service.
- Ensure all email interactions are logged and documented appropriately in the system.
- Work closely with other team members to provide a seamless customer experience.
- Meet established performance targets and key metrics, such as response time and resolution rate.
Qualifications:
- Graduate or Postgraduate in any stream (Fresher candidates are welcome).
- Strong written communication skills in English.
- Excellent problem-solving and analytical abilities.
- Basic computer literacy and familiarity with email and CRM systems.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Customer service orientation with a positive and professional attitude.
Salary & Benefits:
- Salary: Not disclosed (will be discussed during the interview process).
- Opportunities for career growth and advancement within HCL Technologies.
- Comprehensive training provided to all new employees.
- Employee benefits such as health insurance, paid time off, and more.
Why Join HCL Technologies:
- Be part of a globally recognized IT services company with a strong focus on innovation.
- Gain valuable experience in customer support and problem resolution.
- Work in a dynamic and supportive environment with opportunities for skill development.
- Strong career progression opportunities within the organization.
How to Apply:
Interested candidates can apply by sending their resumes.
Walk-in Drive:
HCLTech Candor Tech Space Tower 11, 1st Floor, Sector 21 Dundahera Village Gurugram, Haryana 122022