| Post Name | Customer Care Associate |
| Date | November 9 , 2023 |
| Short Info. | Dabur is inviting applications for the position of Customer Care Associate Here you are given complete information about the job. Must read the complete article for complete information. |
Dabur Recruitment 2023 Overview
| Company Name | Dabur |
| Post Name | Customer Care Associate |
| Job Type | Full Time Job |
| Experience | Fresher/ Entry (0-3 years) |
| Function/Business Area | Pharmaceutical |
| Location | New Delhi |
| Category | Customer Service |
| Official Website | Dabur |
| Salary | Upto 3.0LPA + Incentives |
About Dabur Company
Dabur India Ltd is one of India’s leading consumer goods companies, specializing in natural and Ayurvedic products. The company was founded in 1884 by Dr. S.K. Burman and is headquartered in Ghaziabad, Uttar Pradesh, India. Dabur is known for its wide range of products in categories such as healthcare, personal care, and food products.
About The Role
- Provide prompt, courteous, and effective customer support through a variety of communication channels, including phone, email, chat, and face-to-face. Address customer inquiries, issues, and concerns.
Listen and understand customer needs and concerns. Then work on finding solutions to their problems and questions. This may include troubleshooting technical issues, resolving billing disputes, and providing product information.
Maintains an in-depth understanding of the company’s products or services in order to accurately answer customer inquiries and provide helpful recommendations.
Responsibilities:
- Customer Support: Provide prompt, courteous, and effective customer support by addressing customer inquiries, issues, or concerns through various communication channels such as phone, email, chat, or in-person.
- Problem Solving: Listen to customers, analyze their needs, and find solutions to their problems or questions. This may involve troubleshooting technical issues, resolving billing disputes, or providing product information.
- Product Knowledge: Develop and maintain a deep understanding of the company’s products or services to answer customer queries accurately and provide helpful recommendations.
Education Requirement
- Bachelor Degree
Skills Requirement
Clear and empathetic communication is essential. Associates should be able to listen actively, understand customer needs, and respond in a professional and helpful manner.
Dealing with customers who may be frustrated or upset requires a high level of patience. Associates should remain calm and composed.
Understanding and acknowledging customer concerns, and showing empathy, helps build trust and rapport with customers.
Location
New Delhi, Delhi
How To Apply For a Dabur Customer Care Associate Posts
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Select the Apply Online button, then precisely complete the Work Post Application Structure by entering all the expected data.
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