| Post Name | Customer Support Executive |
| Date | Aug 03, 2024 |
| Short Info. | Teleperformance is inviting applications for the position of Customer Support Executive Here you are given complete information about the job. Must read the complete article for complete information. |
Teleperformance Recruitment 2024 Overview
| Company Name | Teleperformance |
| Post Name | Customer Support Executive |
| Job Type | Full Time Job |
| Experience | Fresher/ Entry (0-2 years) |
| Function/Business Area | Telecommunications |
| Location | Noida, Delhi, Lucknow, Gurugram, Jaipur, Bengaluru |
| Category | Customer Service |
| Official Website | Teleperformance |
| Salary | Not Disclosed |
Job Description
Bulk hiring for International voice/ blended Process.
Job highlights
- Day Shifts
- Should have Fresher or 1 Year of experience into voice or semi voice process
- Both Graduates and Post Graduates can apply
- Both fresher and experience salary 25k CTC 21K take home
About Us:
Teleperformance is a global leader in providing exceptional omni channel customer experience management. We are dedicated to delivering high-quality services that enhance our clients’ customer satisfaction and loyalty. Our diverse team of professionals operates in multiple locations worldwide, offering a dynamic and inclusive work environment.
Job Overview:
We are seeking motivated and enthusiastic Customer Support Executives to join our team. In this role, you will be the frontline representative of Teleperformance, responsible for delivering top-notch support and service to our clients’ customers. Your primary goal will be to resolve customer inquiries efficiently while maintaining a positive and professional attitude.
Key Responsibilities:
- Handle inbound and outbound customer interactions via phone, email, and chat.
- Provide accurate information, resolve issues, and address customer inquiries in a timely manner.
- Maintain high levels of customer satisfaction through effective problem-solving and communication skills.
- Follow company policies and procedures to ensure compliance and quality standards.
- Document and track customer interactions and issues using CRM software.
- Collaborate with team members and supervisors to improve service delivery and operational efficiency.
- Continuously update and maintain knowledge of products, services, and company policies.
Qualifications:
- High school diploma or equivalent; further education or relevant certifications are a plus.
- Previous experience in customer service or a related field is preferred but not required.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using computer systems and CRM software.
- Ability to work effectively in a fast-paced environment and manage multiple tasks.
- Flexibility to work in shifts, including evenings and weekends, if required.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for career growth and professional development.
- Comprehensive training programs.
- Competitive salary and benefits (details to be discussed during the interview process).
How to Apply:
If you are passionate about delivering outstanding customer service and are ready to be a part of a global leader in customer experience management, we would love to hear from you. Please submit your resume.
Teleperformance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Feel free to adjust any specifics as needed to better match the company’s requirements or regional details!