| Post Name | Customer Support Executive |
| Date | Oct 01, 2024 |
| Short Info. | Teleperformance is inviting applications for the position of Customer Support Executive Here you are given complete information about the job. Must read the complete article for complete information. |
Teleperformance Recruitment 2024 Overview
| Company Name | Teleperformance |
| Post Name | Customer Support Executive |
| Job Type | Full Time Job |
| Experience | Fresher/ Entry (0-2 years) |
| Function/Business Area | Telecommunications |
| Location | Gurgaon |
| Category | Customer Service |
| Official Website | Teleperformance |
| Salary | Not Disclosed |
Job Description
Company Overview:
Teleperformance is a global leader in providing exceptional omnichannel customer experience management. Our mission is to enhance the customer journey through innovative solutions and dedicated support. We are seeking passionate individuals to join our dynamic team in Gurgaon.
Role Overview:
As a Customer Support Executive at Teleperformance, you will be the frontline representative for our clients. Your primary responsibility will be to assist customers with inquiries, resolve issues, and provide top-notch service that aligns with our commitment to excellence.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Identify customer needs and provide appropriate solutions and information.
- Handle complaints and resolve issues in a timely manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to ensure a seamless customer experience.
- Stay updated on product knowledge and company policies to effectively assist customers.
- Participate in training sessions and team meetings to enhance skills and performance.
Qualifications:
- Bachelor’s degree in any stream.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Proficiency in using computer systems and applications.
- Prior experience in customer service or related fields is a plus but not mandatory.
What We Offer:
- Competitive salary based on experience and performance.
- Comprehensive training and professional development opportunities.
- A collaborative and supportive work environment.
- Opportunities for career advancement within a global company.
How to Apply:
If you are enthusiastic about providing excellent customer service and want to be part of a vibrant team, please submit your resume and a cover letter detailing your interest in the position.