| Post Name | Customer Service Representative |
| Date | Aug 25 ,2024 |
| Short Info. | Tech Mahindra is inviting applications for the position of Customer Service Representative Here you are given complete information about the job. Must read the complete article for complete information. |
Tech Mahindra Recruitment 2024 Overview
| Company Name | Tech Mahindra |
| Post Name | Customer Service Representative |
| Job Type | Full Time Job |
| Experience | Fresher/ Entry (0 – 5 years) |
| Function/Business Area | Customer Support |
| Location | Pune |
| Category | IT Services and Consulting Company |
| Salary | INR 3-5 Lacs P.A. |
Company Overview:
Tech Mahindra is a leading provider of IT services and solutions, committed to delivering innovative technology solutions and outstanding customer experiences. We pride ourselves on our collaborative work environment and our dedication to fostering talent. We are currently seeking motivated individuals to join our team as Customer Service Representatives.
Job description
TECH MAHINDRA IS HIRING FOR INTERNATIONAL VOICE PROCESS
(Freshers & Experience both can apply)
Customer Service/Sales/Technical Support Advisor – UK & Australian Voice Process
Location: Tech Mahindra, Pune (Yerawada)
Salary: Hike on Last CTC & Up to 5 LPA
Perks & Benefits
- Competitive salary with performance-based incentives
- Comprehensive cab facility within transport boundaries (both ways)
- Professional growth and development opportunities
Roles & Responsibilities
- Handle inbound and outbound calls for sales, customer service, and technical support
- Address customer inquiries, complaints, and technical issues with efficiency and professionalism
- Achieve and exceed performance targets and quality standards
- Build rapport and maintain strong relationships with customers
- Provide accurate information and resolutions to customers in a timely manner
Preferred Candidate Profile
- Minimum 6 months of experience in an international BPO (voice process) preferred
- Strong sales, customer service, or technical support background
- Excellent communication skills in English with a neutral accent
- Ability to work in shifts and from the office location in Pune, Yerawada
- Previous experience in handling inbound/outbound calls is a plus
Required Skills
- Exceptional verbal and written communication skills
- Strong problem-solving and analytical abilities
- Customer-centric approach with the ability to handle high-pressure situations
- Good technical knowledge and aptitude for technical support roles
- Sales acumen with the ability to achieve targets for sales roles
How to Apply
Interested candidates can email their CV to
Kunjal.Joshi@TechMahindra.com
Immediate joiners are preferred
Regards
Why Join Us?
- Career Growth: Opportunities for advancement within a global organization.
- Training: Comprehensive training programs to enhance your skills and knowledge.
- Work Environment: A dynamic and inclusive workplace that values diversity and collaboration.
- Benefits: Competitive salary, health benefits, and performance incentives.
If you are enthusiastic about delivering top-notch customer service and are looking for an exciting opportunity to start or advance your career, we invite you to apply for the Customer Service Representative position at Tech Mahindra.