Customer Service Job in the role of Ramp Safety | Indigo Job 2024

IndiGo is India’s largest and most preferred passenger airline and amongst the fastest growing airlines in the world. We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We show that low cost does not mean low quality. With our fleet of over 320 aircraft, we operate well over 2000+ daily flights, connecting over 118 destinations (of which 32 international), welcoming 100 million customers on board last year. We have an industry leading on-time performance and one of the highest customer NPS in the Indian market. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, developing from a domestic carrier to a global aviation giant.

Assistant Manager-AO&CS in the role of Ramp Safety, Gurgaon

Key Responsibilities:

• Compilation of various MIS reports related to ramp practices and incidents etc.
• To assist in implementing SMS (Safety Management System) across the network.
• To coordinate with all Airports to maintain safety awareness – Issue Safety flyers, Videos etc.
• To assist in performing station audits as per Department’s Inspection Plan.
• To prepare audit reports and follow up on the closure of audit observations/findings with Airports.
• To coordinate with stations for timely closure of hazards and other Ramp Safety related reports.
• To assist in internal safety audits carried out by flight safety or by external agencies.
• To proactively initiate and sustain the safety culture as per the IndiGo standards and practices by actively being on the ramp and praising good work.
• To assist in compilation, revisions of Safety Policies & Procedures.
• As and when required, coordinate with departmental team members to assist them in their day to day work.

Desired Experience:

• Relevant experience in aviation safety, ramp operations, or related areas.
• Strong understanding of Safety Rules and procedures at airside.
• Must have experience with MS Office & Corporate Communication.
• Excellent communication and coordination skills.
• Ability to work effectively in a dynamic and fast-paced environment.
• Attention to detail and ability to prioritize tasks effectively.
• Familiarity with regulatory requirements and industry best practices is preferred.

At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their – but not limited to – gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status.