| Post Name | Customer Service |
| Date | July 31, 2024 |
| Short Info. | Reliance jio is inviting applications for the position of Customer Service Here you are given complete information about the job. Must read the complete article for complete information. |
Reliance Jio Recruitment 2024 Overview
| Company Name | Reliance jio |
| Post Name | Customer Service |
| Job Type | Full Time Job |
| Experience | Fresher/ Entry (0-2 years) |
| Function/Business Area | Telecommunications |
| Location | Multiple location |
| Category | Customer Service |
| Official Website | Reliance Jio |
| Salary | Upto 2.0LPA + Incentives |
Job Description
Role Overview: As a Customer Service Executive at Reliance Jio, you will play a crucial role in delivering exceptional service to our customers. You will handle customer inquiries, resolve issues, and provide information about our products and services, ensuring a high level of satisfaction.
Education Requirement:
- 10 + 2 (High School) or Graduation degree in any discipline
Experience Requirement:
- Minimum 6 months experience in a BPO (Business Process Outsourcing) role is mandatory
- 6 months to 2 years of overall work experience in customer service or related fields preferred
Job Responsibilities :
1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10. Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact center policies, procedures, code of conduct and
legislative requirements
Skills and Competencies:
- Strong communication skills with a clear and confident voice.
- Good problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle high-pressure situations.
- Proficiency in using customer service software and tools.
- Patience and empathy when dealing with customer concerns.
- A positive attitude and willingness to learn and adapt.
Why Join Us?
- Opportunity to work with a leading telecommunications company.
- Dynamic and supportive work environment.
- Comprehensive training and development programs.
- Competitive salary and benefits package.
Application Process: If you meet the education and experience requirements and are enthusiastic about providing excellent customer service, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience.