| Post Name | Customer Service Executive |
| Date | June 29, 2024 |
| Short Info. | IDFC FIRST Bank is inviting applications for the position of Multiple Position Here you are given complete information about the job. Must read the complete article for complete information. |
IDFC FIRST Bank Recruitment 2024 Overview
| Company Name | IDFC FIRST Bank |
| Post Name | Multiple Positions |
| Job Type | Full Time Job |
| Experience | Fresher/ Entry (0-3 years) |
| Function/Business Area | Financial services |
| Location | Job available in 27 locations |
| Category | Customer Service |
| Official Website | IDFC FIRST Bank |
| Salary | Upto 3.0LPA + Incentives |
Job Purpose:
The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company.
Responsibilities & Duties:
- As part of this role, you will be responsible for delivering exceptional customer service and fostering a customer-centric approach within the organization. This involves enhancing the overall customer service experience, actively engaging with customers, and driving organic growth. It will be important to take full ownership of customer issues, ensuring that problems are resolved effectively and in a timely manner.
- One key aspect of the role is to establish a clear mission aimed at elevating service quality and to implement strategies aligned with this mission. This involves staying updated with industry developments and implementing best practices to drive continuous improvement. Additionally, developing service procedures, policies, and standards, as well as analyzing management information systems (MIS) to enhance productivity, will be crucial aspects of the role.
- Recruitment, mentorship, and development of customer service personnel will also be a key responsibility. Creating an environment where team members are encouraged and empowered to excel will be essential. Furthermore, managing the budget, maintaining an organized workflow based on priorities, and effectively utilizing resources to achieve both qualitative and quantitative targets will be important.
- Overall, the primary objective is to enhance service quality and the level of customer focus within the organization. This encompasses managing employee morale and engagement to ensure the delivery of best-in-class service, ultimately increasing customer satisfaction, loyalty, and retention.
- Other key responsibilities include monitoring and actively participating in discussions across various social media platforms, exploring business opportunities, ensuring swift resolution of customer issues, liaising with internal stakeholders to address customer complaints, and improving the organization’s brand image in handling complaints and grievances.
Educational Requirements:
Graduate – Any Graduation.
Post Graduate – Any Post Graduation.
Experience: Minimum 0-2 years into Customer Service