| Post Name | Customer Relationship Officer & BB Champ |
| Date | Aug 26, 2024 |
| Short Info. | Airtel is inviting applications for the position of Customer Relationship Officer & BB Champ Here you are given complete information about the job. Must read the complete article for complete information. |
Airtel Recruitment 2024 Overview
| Company Name | Airtel |
| Post Name | Customer Relationship Officer & BB Champ |
| Job Type | Full Time Job |
| Experience | Fresher/ Entry (0-2 years) |
| Function/Business Area | Telecommunications |
| Location | Pan India |
| Category | Customer Relationship Officer & BB Champ |
| Official Website | Airtel |
| Salary | Upto 3.5LPA + Incentives |
Company Overview:
Airtel, one of India’s leading telecommunications companies, is dedicated to providing exceptional customer experiences and innovative solutions. We are currently seeking dynamic and motivated individuals for the role of Customer Relationship Officer & BB Champ. Join us to be part of a team that is driving growth and customer satisfaction in the telecom sector.
Job Description:
As a Customer Relationship Officer & BB Champ at Airtel, you will be instrumental in fostering strong relationships with our customers. Your role will involve managing customer interactions, addressing queries, and ensuring that our Broadband (BB) services meet and exceed customer expectations. This position is perfect for individuals who are enthusiastic about customer service and looking to make a significant impact.
Key Responsibilities:
- Customer Engagement: Establish and maintain strong relationships with customers through regular interactions, ensuring their needs and concerns are addressed effectively.
- Issue Resolution: Handle customer complaints and issues related to Broadband services promptly, ensuring a satisfactory resolution.
- Service Optimization: Assist customers in understanding and optimizing their Broadband plans, providing information on new services and upgrades.
- Sales Support: Promote and upsell Airtel’s Broadband products and services based on customer needs and preferences.
- Documentation: Maintain accurate records of customer interactions, service requests, and feedback to ensure proper follow-up and resolution.
- Performance Monitoring: Achieve personal and team targets related to customer satisfaction, service uptake, and sales.
Qualifications:
- Educational Background: Minimum of a high school diploma; a degree or relevant certification is an advantage.
- Experience: No prior experience is required; however, 0-5 years of experience in customer service, sales, or related fields is beneficial.
- Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle customer inquiries and complaints with professionalism and empathy.
- Basic understanding of Broadband services and telecom industry practices is a plus.
- Personal Attributes:
- Customer-focused with a proactive approach to problem-solving.
- Energetic, enthusiastic, and able to work independently as well as in a team.
- Willingness to learn and adapt to new processes and technologies.
Why Join Us?
- Competitive Compensation: Attractive salary package with performance-based incentives.
- Career Growth: Opportunities for professional development and career advancement within a leading telecom company.
- Training: Comprehensive training programs to enhance your skills and knowledge in the telecom sector.
- Work Environment: A supportive and dynamic work culture that values innovation and teamwork.
If you are passionate about delivering outstanding customer service and want to contribute to Airtel’s success, we invite you to apply for the Customer Relationship Officer & BB Champ position.
HR Ekta
9026914594