| Post Name | Senior Operations Manager, Business Development Manager, Chat Executive |
| Date | Oct 08 2024 |
| Short Info. | Digitek is inviting applications for the position of Senior Operations Manager, Business Development Manager, Chat Executive Here you are given complete information about the job. Must read the complete article for complete information. |
Digitek Limited Recruitment 2024 Overview
| Company Name | Digitek |
| Post Name | Senior Operations Manager, Business Development Manager, Chat Executive |
| Job Type | Full Time Job |
| Experience | Fresher/ Entry (0-2 years) |
| Function/Business Area | BPO Services |
| Location | Noida |
| Category | Customer Support Services |
| Official Website | Digitek |
| Salary | Salary upto – Rs 35000 /- |
Job Description: Senior Operations Manager
Company: Digitek BPO
Location: Noida
Salary: Up to ₹35,000 per month
About Us:
Digitek BPO is a leading provider of business process outsourcing solutions, committed to delivering exceptional services and driving operational excellence.
Position Overview:
We are seeking a highly skilled Senior Operations Manager to oversee our operational processes and ensure optimal efficiency. The ideal candidate will have a strong background in operations management and a proven ability to lead teams effectively.
Key Responsibilities:
- Manage daily operations to ensure efficient workflow and high-quality service delivery.
- Develop and implement operational strategies to improve productivity and profitability.
- Monitor performance metrics and implement corrective actions as necessary.
- Collaborate with other departments to align goals and drive business growth.
- Conduct regular team meetings and performance evaluations.
- Identify training needs and facilitate employee development programs.
- Prepare and present reports to senior management.
Qualifications:
- Minimum educational qualification: Graduate (preferably in Business Administration or related field).
- Proven experience in operations management, preferably in a BPO environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Proficiency in MS Office and operational management software.
Job Description: Business Development Manager
Company: Digitek BPO
Location: Noida
Salary: Up to ₹35,000 per month
About Us:
Digitek BPO specializes in providing exceptional outsourcing solutions to businesses. We are looking to expand our market presence and enhance client relationships.
Position Overview:
We are looking for a dynamic Business Development Manager to drive sales and develop strong relationships with potential clients. The ideal candidate will be proactive, results-oriented, and possess excellent negotiation skills.
Key Responsibilities:
- Identify and pursue new business opportunities to achieve growth targets.
- Build and maintain relationships with key stakeholders and clients.
- Conduct market research to identify trends and opportunities.
- Prepare and deliver compelling presentations and proposals.
- Negotiate contracts and agreements to secure profitable deals.
- Collaborate with marketing and operations teams to align business strategies.
- Track and report on sales performance metrics.
Qualifications:
- Minimum educational qualification: Graduate (preferably in Marketing or Business Development).
- Proven experience in business development or sales, preferably in a BPO setting.
- Strong communication and negotiation skills.
- Ability to work independently and as part of a team.
- Proficiency in CRM software and MS Office.
Job Description: Chat Executive
Company: Digitek BPO
Location: Noida
Salary: Up to ₹35,000 per month
About Us:
At Digitek BPO, we are dedicated to providing outstanding customer support and engagement through various communication channels.
Position Overview:
We are looking for friendly and efficient Chat Executives to join our customer support team. The ideal candidate will have excellent written communication skills and a passion for helping customers.
Key Responsibilities:
- Respond to customer inquiries via chat in a professional and timely manner.
- Provide accurate information and support regarding products and services.
- Troubleshoot and resolve customer issues through chat interactions.
- Maintain detailed records of customer interactions and issues.
- Collaborate with team members to enhance service delivery.
- Follow up with customers to ensure satisfaction and resolve outstanding issues.
Qualifications:
- Minimum educational qualification: 12th Pass or Graduate.
- Strong written communication skills in English (additional languages are a plus).
- Basic computer proficiency and familiarity with chat support tools.
- Ability to multitask and manage time effectively.
- Prior experience in customer support or chat support is a plus but not mandatory.
How to Apply:
If you are interested in any of these positions, please send your resume.
Apply Here
or Walk-IN Interview – A-14/15, A Block, Sector 59, Noida, Uttar Pradesh 201301