| Post Name | Customer Service Executive (Voice Process) |
| Date | January 09 , 2023 |
| Short Info. | Tech Mahindra is inviting applications for the position of Customer Service Executive (Voice Process) Here you are given complete information about the job. Must read the complete article for complete information. |
Tech Mahindra Recruitment 2024 Overview
| Company Name | Tech Mahindra |
| Post Name | Voice and Chat Process |
| Job Type | Full Time Job |
| Experience | Fresher/ Entry (0-3 years) |
| Function/Business Area | Financial services |
| Location | Noida, Uttar Pradesh (Sector-82 Noida), Ghaziabad, Delhi/NCR |
| Category | Customer Service |
| Official Website | Tech Mahindra |
| Salary | Upto 2.2 LPA to 2.7 LPA |
About Tech Mahindra Company
Established in 1986, Tech Mahindra is a prominent player in the Information Technology (IT) industry, delivering comprehensive services and solutions to the global telecommunications sector. As a key member of the $12.5 billion Mahindra Group, Tech Mahindra collaborates with British Telecommunications plc (BT), a renowned communications service provider with a global presence. Together, they form a strategic partnership to address the evolving needs of the telecommunications industry worldwide.
About The Role
WORK FROM OFFICE
Location: Noida
Vacancy for UG/Graduate jobseekers
International process
Hiring for customer care executive (International Voice process & Chat Process)
- Minimum 12 months chat experience (Mandatory)
- Rotational shifts (24*7)
- Rotational week offs
- 6 days working
- Facility: Both side cab (Hiring zone)
- Eligibility: Required excellent communication skill with good typing speed
Customer Interaction: Effectively manage both inbound and outbound calls with a focus on professionalism and customer-centric service. Address customer inquiries, concerns, and issues through phone and chat channels. Offer information and assistance to customers regarding the company’s products or services.
Communication Skills: Demonstrate clear and effective communication with customers, colleagues, and cross-functional teams. Practice active listening to understand customer needs and address their concerns.
Problem Resolution: Promptly identify and resolve customer issues, employing effective troubleshooting and solution-oriented approaches. Escalate issues when necessary and ensure timely problem resolution.
Product Knowledge: Acquire an in-depth understanding of the company’s products or services. Stay informed about product knowledge and industry trends to better assist customers.
Multitasking: Manage multiple customer interactions simultaneously, balancing both phone and chat conversations effectively.
Documentation: Accurately and comprehensively document all customer interactions in the company’s database or CRM system.
Quality Assurance: Adhere to established quality standards and service levels. Strive to meet or exceed performance metrics related to customer satisfaction and resolution times.
Team Collaboration: Collaborate with team members and other departments to address customer needs. Share insights and feedback to contribute to the overall improvement of the customer experience.
Adaptability: Adapt to changes in processes, policies, or procedures. Handle challenging or stressful situations with composure and professionalism.
Continuous Improvement: Participate actively in training sessions and workshops to enhance skills. Provide feedback on processes and suggest improvements to increase efficiency and customer satisfaction.
Compliance: Follow company policies, procedures, and compliance standards. Ensure that customer interactions align with legal and regulatory requirements.
Shift Flexibility: Be open to working in a rotational shift environment, including evenings, weekends, and holidays.
Education Requirement
Any Graduate
Skills Requirement
Excellent communication skills
Voice process experience
Strong English voice communication skills
Good analytical and interpretation skills
Ability to handle multiple tasks simultaneously
🔄 Working Hours:
Location
Noida, Uttar Pradesh (Sector-82 Noida), Ghaziabad, Delhi/NCR
How To Apply For a Tech Mahindra International Voice and Chat Process Posts
To start, click the Apply Currently button given underneath.
You can now get to the authority site.
Peruse the authority declaration for additional data.
Select the Apply Online button, then precisely complete the Work Post Application Structure by entering all the expected data.
You press the last accommodation button right now and pause.
On your screen, your application structure will show.
📧 To Apply: Send your resume on WhatsApp or email to Tripti Madaan (HR) at TM00937762@TechMahindra.com