| Post Name | Customer Service |
| Date | November 22 , 2023 |
| Short Info. | Hero Motocorp is inviting applications for the position of Customer Service Here you are given complete information about the job. Must read the complete article for complete information. |
Hero Motocorp Recruitment 2023 Overview
| Company Name | Hero Motocorp |
| Post Name | Customer Service |
| Job Type | Full Time Job |
| Experience | Fresher/ Entry (0-2 years) |
| Function/Business Area | Automotive |
| Location | New Delhi |
| Category | Customer Service |
| Official Website | Hero Motocorp |
| Salary | Upto 3.0LPA + Incentives |
About Hero Motocorp Company
Hero MotoCorp Ltd is the world’s largest manufacturer of motorcycles and scooters in terms of sales volume. Here are some important points about Hero MotoCorp. Hero MotoCorp was founded in 1984 as Hero Honda Motors Ltd, a joint venture between Hero Cycles (based in India) and Honda Motor Company (based in Japan). This joint venture existed until 2010, after which Hero and Honda parted ways and the company name was changed to Hero MotoCorp.
About The Role
Managing outbound and inbound calls through various platform and convert them in to a potential sale.
Voice and non- voice process
Highly sales oriented profile with exposure in inbound and outbound sales
Responsibilities:
Efficiently handle a high volume of inbound and outbound calls, emails, exchanges, and tickets. unite with colorful departments, including marketing and operations. Effectively manage client feedback across multiple platforms. Develop and train client care directors. diurnal monitoring of crucial performance pointers( KPIs) and deals affair. Strive to reduce the ticket check time( TAT). Foster client engagement and support organic growth. Manage large quantities of inbound calls emails exchanges in a timely manner Follow communication scripts templates when handling different motifs Identify guests ’ needs, clarify information, exploration every issue and give results and/ or druthers .Keep records of all exchanges in our contact centere database in a scrutable way Meet particular/ platoon qualitative and quantitative targets
Education Requirement
10th/12th/Graduate
1-4 years in customer support function
Skills Requirement
Must be able to sell and have good persuasive skills
Good communication skills – Hindi and English
Ability to work under uncertainty and have a flexible approach
Knowledge of CRM and good writing skills
Achievements that exceed targets
Customer focus and adaptability to different personalities
Location
New Delhi, Delhi
How To Apply For a Hero Motocorp Customer Service Posts
To start, click the Apply Currently button given underneath.
You can now get to the authority site.
Peruse the authority declaration for additional data.
Select the Apply Online button, then precisely complete the Work Post Application Structure by entering all the expected data.
You press the last accommodation button right now and pause.
On your screen, your application structure will show.